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Home/ Questions/Q 7819
Anomaly1993
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Anomaly1993Enlightened
Asked: November 16, 20232023-11-16T18:30:42+00:00 2023-11-16T18:30:42+00:00

What is a good alternative to the Ring doorbells?

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I installed all three cameras and was very happy. Not the best quality image, and the response time from motion to recording is more delayed than I would like, but again, for the price, I don’t think these can be beat. My biggest complaint is that after about a week, one of the cameras stopped recording. I will get a notification that a person is in the area, but there is no video, and I cannot access a live view. I have tried rebooting both the camera and system and moving the camera inches from the hub and router. It still does not work regularly. I have contacted the customer service department, and while they were responsive, I need a replacement. I’m leaving town in a few days for 6 weeks (which is why I purchased the cameras), so I’m not sure how I will go about returning this item.

As far as the delay, as an example, I have a camera positioned at my entry. When I go out the door, it doesn’t start recording the motion until I am nearly around the corner of the garage. When I am walking up to my door, it doesn’t record until I am right at the door. This would make it difficult to really get a good look at someone entering your home. Also, it only records for about 4 seconds before shutting off. I can’t find anything in the settings to make this recording longer.

Again, great product for the price. I will add to the fleet and hopefully be able to get an exchange for the lazy one that I received in the pack.

update: I was given a replacement for my camera that stopped working without any hassle. The biggest challenge was that the customer service is on the other side of the world, so messages were all delayed by a day. For example, I sent an email during the day and I would not get a response with troubleshooting instructions until I checked my email the next morning, having been responded to while I was sleeping. So I would try the recommended troubleshooting, didn’t work, I would respond right away, but not hear back with another possible fix until the next morning. This went on for about a week until someone finally said it was probably a hardware issue and would send me a new one. This was the day after we left for a 6-week period. If I had been able to just “chat” with someone in real-time, we could have handled the issue in one day. Good customer service, just slow.

So, I’m happy to have a new camera. I haven’t been able to set it up yet because I’m not at home, but I’m sure there will not be an issue and I will purchase a couple more to add to the system.

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