I purchased the product to scan a Mercedes, Audi and a Toyota that I have. The product is simple to use after you learn how to use it. I really like the blue tooth function, it works every time I plug it in. I had an issue with scanning a Sprinter using the product and contacted technical support. Through email, they walked me through how to scan the Sprinter. I was able to diagnose the issue and make the repairs needed. The technical support was awesome!